26 November 2025
How we sequence remediation after a readiness audit
Not every finding deserves equal urgency. We group issues by customer harm, licence condition risk, and effort to fix.
After a readiness audit, the temptation is to treat every finding as equally urgent. That spreads attention thin and frustrates operations. We group issues by three lenses: potential customer harm, licence or examination condition risk, and effort required to remediate.
Customer-harm items — incorrect hardship handling, unexplained fee posting, delayed complaint responses — move first even if the fix is awkward. Licence-condition risks come next: overdue policy reviews, missing dual control on settlement, training attendance gaps that examiners already flagged elsewhere in the sector.
Effort matters for sequencing, not for ignoring. A low-effort fix that reduces examination friction (updating an ownership chart, dating a policy cover page) can sit early in the plan to build momentum. High-effort rebuilds of monitoring rules belong on a dated roadmap with interim compensating checks.
We write remediation sequences into the final report so boards can assign owners without reinterpretation. If you are mid-remediation and need a second pass on whether residual risk is acceptable, ask for a short follow-up clarification call as part of the original engagement or a discrete mini-review.